13 Powerful Use Cases for Convo11

Engage sales leads automatically when your team is offline, capturing interest and booking callbacks for the next day.

Warm up previously unresponsive contacts with contextual, helpful conversations that revive opportunities.

Guide users through complex finance forms, document requirements, or approval steps — all via text.

Reduce no-shows by sending friendly, automated SMS reminders and confirmations for upcoming appointments.

Proactively suggest upgrades, accessories, or complementary services after a purchase or enquiry.

Prompt customers for feedback or online reviews at just the right time to improve reputation and insight.

Remind users of upcoming renewals or failed payments, providing simple, actionable SMS prompts.

Bring back customers who left items in their cart with personalised reminders or discount offers.

Instantly notify staff of open shifts, cancellations, or urgent cover needs — with AI managing the responses.

Quickly notify customers of product issues, delivery delays, or safety alerts with guided next steps.

Qualify leads before handing them off to your team — gathering key info like budget, timeline, and needs via SMS.

Keep customers informed of their position in line or offer them chances to reschedule when delays happen.

Follow up with customers who’ve been quoted but haven’t committed, helping overcome objections or offering time-sensitive incentives.