Terms and conditions

Last updated: 25th August 2025

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Plain English Summary (Why You Can Trust Us)

We’ve written a full legal document below, but here’s the important bit in plain English:

  • Your data is your data. We will never sell it, share it, or use it for our own marketing.
  • We keep it safe. All data is encrypted, stored securely, and only used to send the messages you ask us to send.
  • We follow the law. We comply with UK GDPR, PECR, and other relevant regulations.
  • You stay in control. You can access, export, or delete your data at any time.
  • We’re a service, not a spam engine. You’re responsible for ensuring your messages comply with the law (consent, opt-outs, etc.), but we provide the tools to make that easy.

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1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Convo 11 SMS messaging service (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, you must not use the Service.

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2. Definitions

  • “We”, “Us”, “Our” – Volume 11 Limited, registered in the Isle of Man.
  • “You”, “Your” – the business or individual using the Service.
  • “Data” – all personal and non-personal data uploaded, processed, or transmitted through the Service.

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3. Service Use

  • The Service may only be used for lawful purposes.
  • You must not send spam, unlawful, misleading, or harmful messages.
  • You are responsible for ensuring recipients have given valid consent under GDPR and PECR.
  • We may suspend or terminate accounts that breach these Terms.

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4. Accounts and Security

  • You must keep your login credentials secure.
  • You are responsible for all activity on your account.
  • Notify us immediately if you suspect unauthorised use.

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5. Payments

  • Fees are as set out on our website.
  • Payments must be made in accordance with our billing terms.
  • We reserve the right to suspend services for late or failed payments.

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6. Data Protection & GDPR

We act as a data processor when handling personal data on your behalf. You remain the data controller.

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6.1 Our Commitments

  • We will process data only on your documented instructions.
  • We will ensure confidentiality of all personal data.
  • We implement appropriate technical and organisational security measures.
  • We will assist you in fulfilling data subject rights requests.
  • We will notify you of any personal data breach without undue delay.
  • We will only engage sub-processors with your consent and under written agreements.

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6.2 Your Commitments

  • You confirm you have a lawful basis for processing under GDPR.
  • You are responsible for collecting and maintaining consent from message recipients.
  • You must provide accurate instructions and comply with data protection law.

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6.3 Data Retention

  • We store message data only as long as necessary to provide the Service.
  • You can request deletion of your data at any time.

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6.4 International Transfers

  • Data may be stored or processed outside the UK/EEA, but always with adequate safeguards (e.g. UK IDTA / EU SCCs).

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6.5 Data Subject Rights

Recipients have the right to:

  • Access their data.
  • Request correction or deletion.
  • Object to processing or marketing messages.
    We will support you in fulfilling these requests.

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7. Liability

  • We are not liable for losses caused by your misuse of the Service or failure to comply with laws.
  • Our total liability is limited to the amount paid for the Service in the preceding 12 months.

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8. Termination

  • You may terminate your account at any time.
  • We may terminate accounts for breach of these Terms.

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9. Changes to These Terms

  • We may update these Terms from time to time.
  • We will notify you of significant changes in advance.

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10. Governing Law

These Terms are governed by the laws of the Isle of Man.

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